Need Help? 03 344 2440 FREE PHONE 0800 427 488 . International: 0064 3 344 2440 or Email us at:  orders@healthexpress.co.nz Convert currencies

FAQ

F.A.Q.

No doubt you have questions if you have not shopped with us before. We have put them together in one central place to help make shopping easy.

"Where Do You Ship To?"
We offer worldwide shipping on selected items - simple browse our online atalog by using the navigation on the left. (If for any reason we can not supply you with the product your are looking for we will contact you via phone or email before processing your credit card).

"How Much Does Shipping Cost?'
We offer free shipping on all website orders over $120 (excluding G.S.T.) and under 1.5kg's. 
If they weigh more then 1.5 kg's - we will pay for the first 1.5kg's and you pay the extra weight of your order.

* see more on shipping costs on our shipping page. 

"How Long Will It Take To Arrive?"
The products are dispatched overnight and shipping (usually takes):

  • New Zealand Orders usually arrive in 1 - 2 business days.
  • Australian orders take between 4 days and one week
  • United States Orders usually take up to two weeks
  • United Kingdom orders usually take up to two weeks.
  • Other destinations can vary

The courier usually drops by around 2 - 3 pm on weekdays so we dispatch most orders that day.

How much does shipping cost?

FREE WHEN YOU SPEND $120 or more * if under 1.5kg

New Zealand - courier post - $7.50
- for orders under 1.5kg
- anything over that weight you will be contacted about shopping costs before your card is charged to confirm you want to proceed with your order.

Australian orders $17.99
- for orders under 1.5kg
- anything over that weight you will be contacted about shopping costs before your card is charged to confirm you want to proceed with your order.

International Orders (outside of NZ and Australia) $29.99
- for orders under 1.5kg
- anything over that weight you will be contacted about shopping costs before your card is charged to confirm you want to proceed with your order.

"How Do I Know You Are A Real Business?"
Google us - and take a peek in the window.
All orders are filled at Hei Hei Pharmacy Ltd. 34 Wycola Avenue, Hei Hei, Hornby, Christchurch, 8042,  New Zealand
You can give us a call on 03 344 2440   International: 0064 3 344 2440

"I work during the day. What if the courier comes and I am not there?"
Why not have your package send to work:
  • Couriers service business addresses more often then residential areas.
  • We offer discreet shipping so you can have your goods delivered to your work place (or at home).
Prices are Inclusive of GST (sales Tax).

Page updated 20/07/18 4:23:46 a.m.
Safe Secure and Convenient Online Shopping. We forward you to a safe and secure payment processor at the Checkout, so you can rest assured that your details are always handled with care. Updated On Page updated 20/07/18 4:23:47 a.m.