Need Help? 03 344 2440 FREE PHONE 0800 427 488 . International: 0064 3 344 2440 or Email us at:  orders@healthexpress.co.nz Convert currencies

Shipping and Returns

Shipping and Delivery Information

How much does shipping cost?

FREE WHEN YOU SPEND $120 or more * if under 1.0Kg

New Zealand - courier post - $7.50

- for orders under 1.0Kg
- anything over that weight you will be contacted about shopping costs before your card is charged to confirm you want to proceed with your order.

Australian orders $17.99

- for orders under 1.0Kg
- anything over that weight you will be contacted about shipping costs before your card is charged to confirm you want to proceed with your order.

International Orders (outside of NZ and Australia) $29.99

- for orders under 1.0Kg
- anything over that weight you will be contacted about shopping costs before your card is charged to confirm you want to proceed with your order.

  • FREE SHIPPING if order is $120 or more and under 1.0Kg (we pay the shipping on the first 1.0Kg and you pay the difference.)
  • We will contact you via e-mail with a quote for that additional shipping, prior to shipping, for your approval.

We ship worldwide and offer free shipping on orders over $120

*this excludes phone orders
*$120 excluding GST.
*Free shipping only applies to orders under 1.0kg. If you order weighs more than  1.0Kg we pay the shipping on the first 1.0Kg and you pay the difference.
 We will contact you via e-mail with a quote for that additional shipping, prior to shipping, for your approval.

How long will shipping take?

The products are dispatched overnight and shipping (usually takes):

  • New Zealand Orders usually arrive in 1 - 2 business days.
  • Australian orders take between 4 days and one week
  • United States Orders usually take up to two weeks
  • United Kingdom orders usually take up to two weeks.
  • Other destinations can vary
All of our products are shipped within 1-2 business days. Should a product be out of stock, we'll notify you of the delay immediatelyIf that happens (not likely), we will ask if you prefer to cancel your order. We do not charge your credit card until we know we have the stock to fill the order. 

I  work during the day. What if the courier comes and I am not there?

Why not have your package send to work:
  • Couriers service business addresses more often then residential areas.
  • We offer descreet shipping so you can have your goods delievered to your work place (or at home).
Return Policy

We stand behind every product we sell for quality. If the product is in any way faulty we will replace or refund the purchase price. Simply return the item to us within 60 days via insured parcel post or UPS to...

Health Express - Hei Hei Pharmacy Ltd.
34 Wycola Avenue, Hei Hei, Hornby, Christchurch, 8042, New Zealand
03 344 2440

Returned products must be in as-new condition still in the original packaging and materials. A receipt must accompany all returns. A 10% re-stocking fee will be applied towards your refund.

We guarantee all our products to be brand new and fully as described. We ship no blemishes, seconds, or any inferior variations.

We also guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us on 03 344 2440 or write us at Hei Hei Pharmacy 34 Wycola Avenue, Hei Hei, Hornby, Christchurch, 8042, New Zealand
Prices are Inclusive of GST (sales Tax).

Page updated 20/07/18 4:23:46 a.m.